Terms

Soshal Legal Docs
Terms
Privacy
SLA

Terms of Service

Effective Date: 23 May 2025

1. Overview

This agreement governs services provided by Soshal to the client.

2. Services Provided

Content creation, strategy, management, scheduling, reporting.

3. Client Responsibilities

  • Timely content/assets
  • Respond within 3 days
  • Use secure tools for sharing

4. Payment

Prepaid. Due in 7 days. Late = suspension.

5. Revisions

One round per post. Feedback within 5 days.

6. Intellectual Property

Rights transfer after payment. We may showcase work.

7. Cancellation

7-day notice. Inactive 14+ days = paused.

8. Platform Issues

We're not liable for third-party bugs.

9. Liability

No guarantees on results. Liability capped at total paid.

10. Indemnity

You’re responsible for content you supply.

11. Governing Law

Victoria, Australia

12. Updates

Terms may change. Use = agreement.

Privacy Policy

Effective Date: 23 May 2025

1. Data Collected

  • Name, contact, assets, logins, messages

2. Use of Data

To deliver services, manage content, process billing.

3. Cookies

Used for analytics. Opt-out via browser.

4. Data Sharing

No resale. Used only with trusted tools (e.g. Canva).

5. Security

Restricted staff access. Stored securely.

6. Access

Email to access/delete your data.

7. Changes

Updates posted here. Use = agreement.

Service Level Agreement (SLA)

Effective Date: 23 May 2025

1. Scope

Defines expected delivery and communication standards.

2. Response Times

  • 1–2 business days for emails
  • 24h for urgent issues (Mon–Fri)

3. Delivery

5–7 business days per item (post-brief).

4. Office Hours

Mon–Fri 9am–5pm AEST

5. Revisions

Handled in 2–3 business days

6. Delays

Paused after 14+ days of silence. May need restart fee.

7. Platform Limitations

Not liable for platform bugs/outages.

Copyrights 2025 | Soshal | Terms & Conditions